Frequently asked questions

Authenticity, sizing, ordering in Haiti, diaspora purchases, wholesale, pickup, and returns.

Are the products authentic?: Yes. We sell authentic product as an independent retailer and describe it factually. We do not imply endorsement or affiliation with any brand.
Why only two products?: One silhouette in White and Black keeps our service excellent and our promises honest. White stands for Purity, Black for Strength.
How do I choose a size?: Use the size guide on each product page. If you are between sizes or ordering for a group, contact us first and we will help.
Can I order from outside Haiti for family in Haiti?: Yes. You buy, and we collect the recipient's name, mobile or WhatsApp, city, and delivery or pickup preference. The recipient does not need an email address.
How does wholesale work?: Submit a request with quantity, color mix, and destination. You receive a reference number, and a staff member prepares a tailored quote. We do not publish wholesale prices.
Can I pick up in Okap?: Pickup will be offered from our Okap store. Until pickup is enabled and the address is published, register your interest and we will contact you.
What is the returns policy?: The active shipping, pickup, and returns policy is linked from every product page and order confirmation.
What languages do you support?: English, French, and Haitian Creole across the site, forms, and confirmations.