Delivery
Delivery options and timing are confirmed after your order, based on destination. We do not promise a delivery date before delivery rules are configured for your area.
Shipping, pickup, and returns
How your order reaches you, and what happens if something is wrong.
Okap pickup
Once pickup is enabled, you will need your order number and identification matching the recipient name. The verified store address and hours are published on the store page when available.
Returns and exchanges
Return window, condition, and packaging requirements are set by our active policy and shown here. Unworn condition and original packaging are required for exchanges. Contact us with your order number to start a return.
Wrong size
Contact us before wearing the shoes. Where stock allows, we prioritise an exchange over a refund so you still get the pair you need.